Business VoIP Usage Training in San Diego

At Commworld, we want all our customers to use their business VoIP and IP/VoIP phone systems to the max and really extract value and productivity from these office phone systems.

As part of office phone systems installation, we do offer training to our customers. In addition, we are giving you access to a number of videos that provide training on some of the common Toshiba IP/VoIP phones systems and products. Please feel free to use these videos. If you need further help, we are just a call away.

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IP Telephone Systems

Ipedge and business PhoneBusinesses are switching over to the new VoIP business telephone systems. The reasons are quite obvious – access to advanced telephony features that come with VoIP services. Low call rates associated with IP telephones is it’s biggest attraction. IP telephone systems are quickly replacing the old PSTN systems, and the days are not far when PSTN will be retired completely.

Long distance or overseas calls are cheaper when you are using IP phone services. With your PSTN connection replaced with WAN, all the traffic from your office goes via your Net connection. Irrespective of how much you use or how many calls you make, your WAN connection charges are fixed for the month. With SIP trunking, you can make and receive calls to/from a mobile phone or a PSTN land line.

At Commworld of San Diego North, we are offering the award winning and extremely powerful IPedge telephone system from Toshiba. The IPedge system is one of the most popular IP business phones in the world and numerous businesses across the globe have started enjoying the benefits offered by this communication system. Companies in San Diego too can now get the IPedge advantage and create a communication system that’s efficient and effective.

IPedge has the following benefits to offer:

  • Single Server Simplicity. IPedge installs multiple communication applications on a single small server. You can manage all the applications using a browser from anywhere in the world. Standard applications are call processing, voicemail, and centralized system administration. Other optional applications are unified messaging, meet-me audio and video conferencing with web collaboration, and a Call Manager unified communications client application.
  • Mobile Connectivity. IPedge connects to a number of mobile hardware and software platforms including your smart phones. You can program IPedge to call your desk phone and smart phone at the same time so you never miss a call.
  • Contact Center Efficiency. IPedge delivers contact center efficiency with applications and IP management systems that increase your efficiency and cost effectiveness. This provides a competitive advantage whatever the size of your company.

VoIP Phone Systems

Commworld of San Diego North is proud to offer Toshiba’s popular VoIP service to all businesses in San Diego. Toshiba’s Strata CIX is the latest VoIP telephony service and it comes with some of the most advanced telephony features in the market. Strata CIX can be connected with ease to existing communication system. Here are the standard features that you can expect to enjoy after switching to Strata CIX:

  • Call analysis to manage calls in a better manner.
  • Long distance or overseas calls can controlled and managed well
  • Connection to high speed digital services
  • Call rates are cheaper
  • Automatic call routing
  • Vertical solutions for schools, health centers, government departments and contact centers.

Cloud Telephony Solutions

We are also offering VIPedge, the cloud telephone system from Toshiba. As an alternative to installing your own IP PBX in your office, Toshiba has installed multiple IPedge’s on a world class data center. The data center has been designed for survivability with multiple data backups, power backups, and a high level of security. All these are connected to a multiple fail over T1 lines so that VIPEdge is always available 24/7.

As an end user, you can enjoy all the benefits of IPedge with just an Internet connection and an end device such as a Toshiba IP Phone. Subscriptions are available for as low as $1 a day per user.

Features offered by VIPedge are:

  • Call manager
  • Voicemail with Unified messaging
  • Find-me and follow-me call routing
  • Nearly zero capital expenditure
  • Low operational costs
  • No software upgrades
  • Better space management at office
  • No system management costs
  • Survivability ensured by cloud

SIP Trunking

One of the most advanced features offers in both IPEdge and Strata CIX is SIP trunking.

Traditionally, phone calls are made through a PSTN network where the exchange is hosted in the service provider’s premises. The exchange is connected to your office through PRI or analog lines. When you lift the phone, you get connected immediately to the exchange and you can make the calls. Generally, there is a charge for every call you make, as well as minimum monthly charges. In this environment, for Internet connection, you need a separate line coming into your office. This could be a data or broadband circuit. Most data or broadband circuits have fixed monthly charges with unlimited usage that also extends to voice calls.

With SIP trunking, traditional phone lines are not needed any more. Instead, voice and data are transported over your data or broadband connections. As long as the party on the other side of your call also has an IP connection, the circuit stays digital and the call travels over the Internet connection only.

Let us assume you make a call to a regular land line or a mobile phone. This has to travel outside the Internet connection. From your office to the ISP provider, the call goes through the same Internet connection. There, you are connected to an Internet Telephony Service Provider (ITSP), who does the switching from IP Telephony to analog or cell circuit and back to IP Telephony. You can instruct the ITSP to choose the route with the lowest call rates, so you end up saving money when making the call. When you receive a call from an external line, the caller pays for the call.

SIP trunking is a great way to keep you communication completely IP based and, at the same time, have the ability to make and receive calls from anyone or anywhere without incurring huge long distance charges.

IP Phone Devices

Toshiba’s IP phones are made to work with IP circuits. With built in flexibility, these phones can be programmed to function the way you want. Use the Internet or your private Intranet to give full phone functionality to any location in the world.

  • Integrated high speed switch providing the fastest network access
  • Easy to read display for superior readability in most light conditions
  • Low-profile design and unique 8 angle tilt-base
  • Call announcement through speaker or handset
  • Superior sound through speakers or handset
  • Prompts that help you complete common tasks
  • Programmable buttons to complete all tasks

Digital Telephones

Commworld of San Diego North offers a large collection of Toshiba digital telephones and the Toshiba DP5000 series phones will prove to be perfect device for efficient call handling. Toshiba DP5000 series business phones come with features like:

  • Gigabit Ethernet Switch for connecting with High-speed network
  • Improved Readability
  • Speaker or handset facility for Off Hook Call Announcement
  • Fully programmable in terms of functionality
  • Pure digital clarity

IP/VoIP Mobility Solutions

We also offer the complete range of mobility solutions from Toshiba. Businesses can opt for the SoftIPT Softphone to connect with their existing LAN. The Toshiba Wireless SIP DECT IP4100 can be easily hooked to Strata CIX or IPedge. The uMobility solution extends connectivity of IPedge and Strata to your smart phone so you can take your calls outside the office also.

Features offered by IP/VoIP mobility solutions are:

  • Flexibility of using the wireless digital phones from anywhere in the premises or building
  • The feature of desktop phone can be used with the Wireless SIP DECT IP4100
  • Use the phone system within the range of the IP connection
  • One number to access cell phone or desk phones

For full details on mobility, call us today!

Small Business VoIP Phone Systems

When you look at an IPedge or Strata CIX system, it is understandable if you get worried about the size of investment needed, and what internal support systems you have to set up. We do offer specific models in both IPEdge and Strata CIX that are tailor made for small and medium businesses.

  1. For pure IP telephony, we offer the IPEdge EP model. Made for a max of 40 connections, the server is physically very small and can be easily installed on your server rack. The server is made to be installed and forgotten. The server can be managed through user friendly applications and it’s in built call manager. The IPedge EP is designed to work without issues.
  2. For converged communication where you want to mix IP and PSTN trunk lines, we have the wonderful Strata CIX40 model. With configurability built in, the Strata CIX40 allows you to decide how many IP channels, trunk lines, ports, and end points you need. In spite of it’s size, the Strata CIX40 give you all the features of an enterprise level call center.
  3. For small companies that are not happy installing new equipment, we have the cloud based phone system – VIPedge. Delivering all the features of IPedge, VIPEdge can be subscribed to for even just one connection. As you grow, VIPEdge grows with you and can be networked with IPedge and Strata CIX, if you do install it later.

Since 1989, we are best choice in San Diego for IP/VoIP communication solutions.
Call us today at (858) 549-5000 to help you switch over to new world of communication.